All 'Pay As You Go' KeyPad meter topics

Why did I get a longer PowerCode than normal?

If the PowerCode you received is longer than normal this means your electricity prices have recently changed. When this happens you will be given a special 40 or 60-digit PowerCode instead of the normal 20-digit one, which will update your meter with the new rates as well as crediting your top-up.


You can buy top-ups at any Post Office, PayPoint outlet, or Payzone outlet, or by calling our Customer service team on 0845 601 9093.

Learn more about top-ups

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