Who do I contact if there's a fault with my connection?

If there’s a fault with your connection you should contact NIE Transmission and Distribution. They are responsible for responding to all faults and emergencies throughout Northern Ireland, no matter which electricity supplier you are with.

You can contact NIE on 03457 643 643 (24 hours) to report:

  • Loss of supply
  • Cable dig-ins
  • Fallen power lines
  • Any other dangerous situations

Tip:

Are you getting all of our discounts? Sign up to eBilling and Direct Debit for the best rates.

Learn more about our discounts

Contact Us?