I don’t have enough in my account to cover my direct debit. What can I do?

If you know there won't be enough money in your bank account to cover your direct debit, you should call our Customer Service team on 1850 81 22 20 at least 5 days before your Payment Due Date to cancel it.We are open Monday to Friday from 8am to 8pm. These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.

If it’s less than 5 days before your payment is due, unfortunately we won’t be able to cancel your direct debit as it will already be initiated with your bank.

Other ways to pay your bill

You can spread payments throughout the month by using any of our payment methods – and without cancelling your direct debit. If you make a payment up to 5 days before your next bill is due to be paid, your direct debit amount will be reduced. After that, we'll carry the payment over to your next bill.

What happens if your direct debit is unpaid

If your direct debit is returned unpaid, you will incur a charge from SSE Airtricity and your bank may also charge you a fee. You should contact our Customer Service team to make alternative payment arrangements to clear the outstanding amount.

If you don’t cancel your direct debit we will try to process it again immediately. We will attempt this three times in total. You will incur charges for each unsuccessful attempt.

If your direct debit is returned unpaid three times, you will have to:

  • Pay a security deposit of €300 if you’re a homeowner, or increase your security deposit to €300 if you’re renting
  • Switch your payment method to non-direct debit and lose any direct debit discounts
  • If you’re having difficulty paying the outstanding balance on your account, please contact our Customer Service team without delay on 1850 81 22 20 so we can arrange a payment plan that suits you.We are open Monday to Friday from 8am to 8pm. These calls will be charged at local rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.

Tip:

Pay your bill your way. We have lots of payment options including online, bank, post office, cheque and phone.

Learn more about ways to pay

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