When will my direct debit come out of my account?
Your direct debit will come out of your account 14 days after your bill is issued – this is shown as the 'Payment Due Date' on the bottom right of your bill. However there may be delays of up to 7 days if your Payment Due Date falls on a weekend or a bank holiday.
If it's more than a week after your Payment Due Date and your direct debit has not been taken out, please contact our Customer Service team.
Pay your bill your way. We have lots of payment options including online, bank, post office, cheque and phone.