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I have forgotten my username/password

If you’ve forgotten your username or password, just go to our Username/Password Retrieval screen and enter the email address for your account.

A link to reset your username and password will then be sent to you via email.
When you reset these, make sure to take a note of both your username and password.

If you’re having trouble remembering which email address is on your account, just contact our Customer Service team.

Tip:

You don’t have to submit meter readings – but your bills will be more accurate if you do.

Learn more about meter readings

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